Section 1.) Refund Policy
Effective Date: 10/27/2023
1. Introduction
Thank you for choosing to shop with The Data Guy (“TDG”). We strive to provide our customers with high-quality services. This policy articulates our position regarding refunds for services purchased.
2. No Refund Policy
As a customer-focused business, we make every effort to ensure that our services meet or exceed your expectations. However, we regret to inform you that we do not offer refunds for any of our services once a purchase has been made and work has been started or completed.
3. Exceptions
In certain exceptional circumstances, we may reconsider our no refund policy, including but not limited to:
⦁ In the event of a proven billing error on our part.
⦁ If we are unable to deliver the service for reasons beyond your control.
⦁ When required by applicable consumer protection laws.
4. Contact Us
If you have any questions, concerns, or believe you qualify for an exception, please contact our Customer Support team at support@thedataguy.tech We are here to assist you and address any issues you may encounter.
5. Revisions to Policy
The Business reserves the right to revise or amend this no refund policy at any time. Any such revisions will be effective from the date of posting on our website or any other third-party platform that we use to list our services. We encourage you to review our policies periodically to stay informed about any changes.
By making a purchase with The Data Guy, you acknowledge that you have read, understood, and agreed to this no refund policy.
Section 2.) Return Policy
Effective Date: 10/27/2023
1. Introduction
Welcome to The Data Guy (“TDG”). We are committed to providing our customers with high-quality service. This policy outlines our stance on product returns.
2. No Return Policy
We take pride in the quality of the service we provide. Due to the nature of our service-oriented business model, once a purchase is made it cannot be returned for a refund, exchange, or store credit.
3. Exceptions
While we maintain a strict “No Return” policy, we may consider offering one, or a combination, of the following options during exceptional circumstances:
⦁ Limited free service: utilizing one of our listed service options that we provide at equal or lesser value.
⦁ Exchanging the originally purchased service for a different service option that we provide at equal or lessor value.
In such cases, please contact our Customer Support team within 7 days of receiving the service, and we will provide instructions on what to do next.
4. Contact Us
If you believe your situation qualifies for an exception or have questions about our policy, please contact our Customer Support team at support@thedataguy.tech We are here to assist you and address any issues you may encounter.
5. Revisions to Policy
The Business reserves the right to revise or amend this “No Return Policy” at any time. Any such revisions will be effective from the date of posting on our website or any other third-party platform we use to list our services. We encourage you to review our policies periodically to stay informed about any changes.
By making a purchase with The Data Guy, you acknowledge that you have read, understood, and agreed to this “No Return Policy.”
Thank you for choosing us as your preferred data management, entry, and transcription service provider.